Shipping
At LongLivePaw, we strive to provide you with the best shopping experience, including convenient and reliable shipping options.
Free Shipping Threshold
For orders totalling $79.90 or more, we're pleased to offer free shipping in Australia. Enjoy the convenience of complimentary shipping on qualifying orders.
Standard Shipping Rates
Orders below $79.90 will incur a flat shipping fee of $7.90. This ensures that you can still receive your favourite products at an affordable rate.
Delivery Times
- Main Areas in Australia: Orders typically arrive within 3-5 business days after being dispatched.
- Pre-order Products: Please allow 7-14 business days for delivery of pre-order items. We appreciate your patience as we work to fulfil your order.
Tracking Your Parcel
Once your order is dispatched, you will receive a tracking number via email. It's your responsibility to monitor your parcel's progress using the provided tracking information.
Undelivered Parcels
If the tracking information indicates that your parcel has been delivered but you have not received it, please contact us immediately at customer@longlivepaw.com within 3 business days. We'll investigate the issue promptly and work to resolve it to your satisfaction.